Privacy Policy

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Privacy Policy for www.ekoham.one
Last Updated: 21 March 2025
1. Information Collected
- Personal Data: Name, address, contact number, payment details.  
- Sensitive Data: Passwords, payment information (securely encrypted).  

2. Purpose of Data
- Order fulfillment, legal compliance (e.g., GST invoicing), and marketing (with consent).  

3. Data Sharing
- Third Parties:  
- Payment gateways (e.g., Razorpay, PayU, CCAvenue, and other authorized providers).  
- Logistics partners (e.g., Delhivery, Shiprocket, and other authorized providers).  
- Government Authorities: Disclosed if required under Indian law (e.g., FSSAI audits).  

4. Data Security
- SSL encryption and ISO/IEC 27001-compliant practices.  
- Data Retention:
- Retained for 180 days post-account deletion (unless legally required).  

5. User Rights
- Access, correct, or delete data via account settings.  
- Opt out of marketing emails.  

6. Cookies
- Used for analytics (e.g., Google Analytics). Manage preferences via browser settings.  

7. Children’s Privacy
- We do not collect data from users under 18 years

8. Cross-Border Data Transfer
- Data stored on servers in India.  
9. Updates
- Changes notified via email/SMS.  
10. Grievance Officer
- Name: Sreeranga Narayan Singh  
- Email: info@ekoham.one  
- Address: Khasra No. 202, 202 & 203, Village Muralipura, Tehla, Distt Alwar, Rajasthan – 301410  

Food-Specific Clauses:
1. FSSAI Compliance:  
- FSSAI license number 12225999000120
- Expiry dates and storage instructions are binding.  
  2. Freshness Guarantee:   
- Products delivered as per shelf-life guidelines; no returns for expired items post-delivery.